Established in 1989, CDI offers a comprehensive range of consulting and training services in the areas of Sales, Sales Management and Customer Service.

Sales Distribution Channels include:

• Direct / Indirect
• Business - To - Business / Retail
• Manufacturers
• Agents & Dealers
  

Areas of consulting expertise include:

• Setting Sales/Marketing Strategy
• Customer Analysis
• Competitive Analysis
• Compensation Analysis
• Sales Force Management
• Field Evaluations
• Training Strategies
• Management Coaching
• Sales Process Flow
• Sales Force Automation
• Sales - Tactical & Strategic Sales Management
• Leadership and Coaching Service and Service Management
• Agent General Business Management

We have a proven track record in helping organizations improve their service effectiveness through an integrated approach.

Services include:

• Consulting services to review customer service processes, management involvement and employee performance
• Establishing standards to ensure consistent customer focus and outstanding service delivery
• Training / Sales Training Program for managers and front-line service providers
• Developing structured tools and job aids to help in service interactions
• Reinforcement and follow-up to sustain and grow a proactive customer service culture